Refund Policy

How it works

You have 7 days from the date of purchase to request a full refund. Email us at hello@tintandtinge.com from the address you used to purchase, with the subject line "Refund request" and your order reference number (it appears in your confirmation email — looks like TNT-26-XXXXX).

What happens next

• We respond within 1 business day to confirm receipt of your request.
• We refund the full $49 to your original payment method within 5–10 business days, depending on your bank or card issuer.
• We may ask one optional question about what didn't work — your answer helps us improve the analysis for future customers, but it is never required to receive your refund.

After the 7-day window

After the 7-day window, all sales are final. We make this exception because we believe in our product and want every customer to feel taken care of in the first week — but we can't sustain unlimited returns after that.

Edge cases

• Email never arrived. If you didn't receive your analysis within an hour, check your spam folder. Still nothing? Email hello@tintandtinge.com and we'll resend immediately — that's a delivery problem, not a reason to ask for a refund.
• Wrong season. If you believe the analysis got your season wrong, we'll happily run a free re-analysis with a fresh questionnaire — or refund you, your choice. Our diagnostic agrees with professional in-person reads about 85–90% of the time, so this does happen and we're not precious about it.
• Chargebacks. Please email us first. Chargebacks before contacting us cost us money and may delay our response. We will always refund you faster than your card issuer would resolve a dispute.

Questions

Email hello@tintandtinge.com. A real human responds, usually same-day.